At House of Scent Souk, every order is carefully prepared and packaged with the same attention to detail that goes into creating each fragrance.

Processing Time

Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays). During product launches, promotions, or high-volume periods, processing times may be slightly longer.

Shipping

Once your order has shipped, you will receive a confirmation email with tracking information.

Estimated delivery times:

• Standard Shipping (U.S.): 5–7 business days
• Expedited Shipping: Available at checkout (where applicable)

Delivery times are estimates and may vary depending on the shipping carrier and destination.

Shipping Rates

Shipping costs are calculated at checkout based on your location and the shipping method selected.

Lost or Delayed Packages

Once an order has been handed over to the shipping carrier, House of Scent Souk is not responsible for delays caused by the carrier, weather, or other unforeseen circumstances. If your package appears to be lost, please contact us and we'll do our best to assist you.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your purchase. We are unable to guarantee changes once an order has been processed. Additional shipping charges may apply for returned or re-shipped packages due to incorrect addresses.

International Shipping

We currently ship within the United States. International shipping may become available in the future.

Questions?

If you have any questions regarding your order, please contact us at:

Email: scentsoukusa@gmail.com

Thank you for shopping with House of Scent Souk. We look forward to helping you discover your signature scent.